TERMS AND CONDITIONS OF SERVICE
2M Services LLC, doing business as 2M Carpet Cleaning
GENERAL TERMS
Estimates and Pricing
Estimates are based on the information available at the time of inspection and are considered approximations. Pricing may be adjusted if additional services, labor, materials, equipment, or unforeseen conditions are discovered during the course of the work.
Additional Services and Scope Changes
Any services requested outside the original scope of work must be approved by the customer before completion and may result in additional charges.
Access to Property
The customer is responsible for providing safe and reasonable access to all service areas. Delays, restricted access, locked gates, unavailable water sources, inaccessible surfaces, or other site conditions may result in additional charges.
Portable Equipment and Access Limitations
Portable equipment may be required for apartments, condominiums, upper-floor units, properties without adjacent parking, or areas inaccessible to truck-mounted equipment. Additional minimum charges, surcharges, or rate adjustments may apply.
Service Results
Cleaning results may vary depending on the age, condition, maintenance history, environmental exposure, material type, and pre-existing conditions of the surfaces being serviced.
Limitations of Liability
2M Services LLC is fully insured. Liability for any claim arising from services performed shall be limited to the amount paid for the specific service provided.
Force Majeure
2M Services LLC will not be liable for delays, interruptions, or inability to perform services due to circumstances beyond its reasonable control, including severe weather, natural disasters, acts of government, labor disputes, utility failures, supply shortages, or other unforeseen events.
Disclaimer of Warranties
Services are provided on an “as-is” basis. No express or implied warranties are provided, including warranties of merchantability or fitness for a particular purpose.
RESIDENTIAL SERVICES
Payment Terms
Payment is due in full upon completion of service unless otherwise agreed in writing.
Wait Time and No-Show Policy
A 10-minute grace period is provided upon arrival. After the grace period:
- A wait fee of $10 may be charged for delays of up to one hour.
- Appointments delayed beyond one hour may be considered a no-show and may be subject to cancellation charges and rescheduling fees.
Rescheduling Policy
Appointments must be rescheduled with at least thirty (30) minutes’ notice to avoid applicable cancellation charges and rescheduling fees.
Cancellation Policy
Cancellations after the technician’s arrival may be subject to a 20% cancellation fee and applicable rescheduling fees.
Specialty Items
Technicians do not move heavy furniture, electronics, fragile items, artwork, collectibles, pianos, aquariums, or other specialty items unless specifically agreed upon in writing.
Customer Responsibility
The customer is responsible for removing valuables and breakable items from service areas before arrival.
COMMERCIAL SERVICES
Payment Terms
Payment is due according to the agreed billing schedule and within thirty (30) days unless otherwise stated.
Late Payments
Past-due invoices may incur a late fee equal to 5% of the outstanding balance or $25, whichever is greater.
Contract Term
Service agreements are typically structured as twelve-month agreements and automatically renew unless terminated by either party with at least thirty (30) days’ written notice.
Annual Rate Adjustments
Commercial service rates are subject to annual adjustments of up to 3% based on increases in labor, insurance, fuel, materials, and operating costs.
EXTERIOR CLEANING SERVICES
Applicable Services
These terms apply to soft washing, pressure washing, building washing, concrete cleaning, paver cleaning, and exterior surface restoration.
Service Limitations
Pre-existing damage, loose paint, failing caulk, deteriorated wood, loose mortar, oxidized surfaces, cracked stucco, damaged screens, and other pre-existing conditions may become more visible after cleaning.
Cleaning Results
Cleaning results cannot be guaranteed. Surfaces will be thoroughly cleaned using methods appropriate for the specific surface and material, but some permanent staining, discoloration, oxidation, or pre-existing damage may remain visible.
SMS MESSAGING TERMS AND CONDITIONS
Program Description
The 2M Carpet Cleaning Customer Care SMS Program provides service-related text messages to customers who voluntarily opt in. Messages may include:
- Estimate request confirmations
- Appointment scheduling and confirmations
- Appointment reminders
- Technician arrival notifications
- Service updates
- Customer care and service-related follow-up
Opt-In Process
Customers may opt in through the Request a Quote form at https://2mcarpetcleaning.com/get-quote/ by providing their phone number and selecting the optional SMS consent checkbox before submitting the form.
The checkbox is not selected by default. Providing a phone number or submitting an estimate request without selecting the SMS consent checkbox does not constitute consent to receive text messages.
Consent to receive SMS messages is optional and is not a condition of purchasing or receiving services.
Message Frequency
Message frequency varies based on the customer’s service request and is typically 1–3 messages per service request.
Message and Data Rates
Message and data rates may apply according to the customer’s mobile carrier and service plan.
Opting Out
Customers may opt out at any time by replying STOP. After opting out, no additional messages will be sent from that number unless the customer voluntarily opts in again by replying START or completing the opt-in process again.
Help and Customer Support
Reply HELP for assistance or contact us at info@2mcarpetcleaning.com.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by the customer’s mobile carrier and is not guaranteed by 2M Carpet Cleaning.
Privacy
Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for marketing or promotional purposes.
For more information about how we collect, use, and protect personal information, please review our Privacy Policy at https://2mcarpetcleaning.com/privacy-policy/.
Changes to the SMS Program
2M Carpet Cleaning may modify or discontinue the SMS program at any time. Any material changes will be reflected in these Terms and Conditions or communicated as required by applicable law.
ACCEPTANCE OF TERMS
By engaging 2M Carpet Cleaning for services, you agree to these Terms and Conditions. Participation in the SMS program remains optional and requires separate affirmative consent.