PRIVACY POLICY
2M Services LLC, doing business as 2M Carpet Cleaning (“we,” “us,” or “our”), operates the 2mcarpetcleaning.com website.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
INFORMATION WE COLLECT
We collect information that you voluntarily provide when requesting a cleaning estimate, contacting us, or scheduling a service. This information may include:
- Name
- Email address
- Phone number
- Service address
- ZIP code
- Requested services
- Photographs and other information related to your service request
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
- Prepare and provide cleaning service estimates
- Respond to customer inquiries
- Schedule and confirm appointments
- Send appointment reminders
- Communicate service-related updates
- Provide customer support
- Improve our website and services
SHARING YOUR INFORMATION
We do not sell, rent, or share your personal information with third parties or affiliates for their marketing or promotional purposes.
We may provide limited information to service providers that help us operate our website, process customer requests, communicate with customers, or provide services on our behalf. These providers may only use the information as necessary to perform those services and are required to protect it.
SMS COMMUNICATIONS AND OPT-IN CONSENT
Customers may voluntarily opt in to receive customer care text messages from 2M Carpet Cleaning through the Request a Quote form .
To opt in, customers must enter their phone number, select the optional SMS consent checkbox, and submit the form. The checkbox is not selected by default.
Providing a phone number or submitting an estimate request without selecting the SMS consent checkbox does not constitute consent to receive text messages. SMS consent is optional and is not a condition of purchasing or receiving services.
Customers who opt in may receive text messages concerning:
- Estimate requests and confirmations
- Appointment scheduling and confirmations
- Appointment reminders
- Technician arrival and service updates
- Customer care and service-related follow-up
Message frequency varies based on the customer’s service request and is typically 1–3 messages per service request. Message and data rates may apply.
Reply STOP at any time to unsubscribe. Reply HELP for assistance.
MOBILE INFORMATION AND SMS CONSENT
Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent is specific to 2M Carpet Cleaning and will not be sold, transferred, rented, or provided to another company for its independent marketing or promotional use.
OPTING OUT
You may opt out of receiving text messages at any time by replying STOP. After opting out, you will no longer receive SMS messages from that number unless you voluntarily opt in again by replying START or completing the opt-in process again.
You may request assistance by replying HELP or contacting us at info@2mcarpetcleaning.com.
TERMS AND CONDITIONS
For additional information regarding our services and SMS communications, please review our Terms and Conditions.
CONTACT US
If you have questions about this Privacy Policy or how your information is handled, please contact us at: